The principal mission of the Otsego County Communications Center is to deliver effective and efficient emergency communications to all residents and visitors of Otsego County.
We serve approximately 62,000 residents plus numerous visitors to the area. The 911 Center fields all landline and wireless 911 calls within the county. These calls are dispatched to the Otsego County Sheriff's Office, New York State Police, Cooperstown Police Department, New York State Park Police, Department of Environmental Conservation Police, and the Oneonta Town Constables as priority or non priority complaints. In addition, all Fire, Rescue, and Emergency Medical Service calls are dispatched to one of the 30 Fire Departments (29 Volunteer and 1 Career), or 17 Emergency Squads (15 Volunteer, 1 Career and 1 Private).
We take our responsibilities very seriously and in the event you are ever in need of our services, we will strive to deliver them to you with compassion, caring and professional attitudes.
Making 911 Work Better
What can I do to make E911 work better?
• Post your house number clearly so that the emergency responders can find you more quickly.
• When calling 911 from a cell phone, use your complete street address in order for the 911 dispatcher to verify your location and for emergency responders to locate you. Do not use a Post Office Box Number or a Rural Route Address for an emergency.
• If 911 is dialed by accident, stay on the line and advise the operator that the number has been dialed by mistake.
• Do not use 911 to play games - children frequently want to try 911 and see if it works. IT WORKS. False calls tie up the 911 lines and could prevent a genuine emergency call from getting through.
• Do not call for situations which are not time sensitive or which do not require the response of police, fire or emergency medical services.
• Do not call 911 to report inconveniences such as "no electricity" or plumbing problems, or to ask for weather or road condition reports or any other non-emergency information. 911 is an Emergency Service; it is not an information service.
• Do not allow children to play with old cell phones; often times children call 911 accidentally, but repeatedly, tying up emergency lines.