Upstate New York Poison Center
The Upstate New York Poison Center, a component of University Hospital's Department of Emergency Medicine, is a telephone service available 24 hours a day, 365 days a year. The center responds to more than 50,000 calls annually, with 60 % of the calls involving children under the age of six. Over 75% of these cases of unintentional poisoning are successfully treated at home through telephone consultation, eliminating unnecessary trips to the Emergency Department.
The call center is staffed by registered nursing certified by the American Association of Poison Control Centers as Specialists in Poison Information and by boarded Medical and Clinical toxicologists. The staff are available to provide case management and poison information to the public and to health care professionals within our 34 county service area. Additionally, the center maintains a list of other consultants, specialists in their field, to help in the management, as necessary.
The center works closely with County 911 services to ensure a seamless interface of protocols and procedures between the two emergency services.
Education for Health Care Professionals is accomplished through: Case Conference held weekly at the Center; Clinical Rotations for Physicians, Pharmacists, Nurses and other Health Care Professionals; In-services for Hospital Staff throughout the 34 county service area; our Annual Toxicology Teaching Day held in Syracuse, NY each fall; and through our Drug Information Services.
Public educational programs for children, parents, seniors and many other segments of the population are customized for the needs of the target audience. Health educators promote poison prevention awareness in local communities and work closely with identified points-of-service agencies to provide educational programming and materials to the communities served by the Center.