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No Wrong Door Partners

No Wrong Door (NWD) system was established to streamline assistance for those individuals who are looking for information , assistance and guidance to programs and services through any of the No Wrong Door partners. This includeds Office for the Aging & NY Connects, Mental Health, Community Services, Department of Social Services (DSS), Office for People With Developmental Disabilities (OPWDD) and Independant Living Centers (ILC).

Finding the right services can be daunting for individuals and their family members. The current LTSS system involves numerous funding streams, and is administered by multiple federal, state, and local agencies. These agencies use complex, fragmented, and often duplicative intake, assessment, and eligibility processes. There are growing options for services and supports in home, residential, and institutional settings. Individuals trying to access new LTSS frequently find themselves confronted with a maze of agencies, organizations, and bureaucratic requirements at a time when they may be vulnerable or in crisis. These issues frequently lead to the use of the most expensive forms of care, including institutional care such as nursing homes or extended hospitalization, and can cause a person to quickly exhaust their resources.

NWD systems provide information and assistance not only to individuals needing either public or private resources, but also to professionals seeking assistance on behalf of their clients and to individuals planning for their future long-term care needs. NWD systems also serve as the entry point to publicly administered long-term supports, including those funded under Medicaid, the Older Americans Act, Veterans Health Administration, and state revenue programs.

Otsego County Department of Social Services 
Otsego County Mental Health and Community Services
Catskill Center for Independence 
Office for People with Developmental Disabilities