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Health Insurance Counseling

Health Insurance Information Counseling and Assistance Program (HIICAP):
  • HIICAP provides free, accurate and objective information, counseling, assistance and advocacy on Medicare, private health insurance, and related health coverage plans.
  • HIICAP Counselors assist Medicare beneficiaries, their representatives and those who are new to Medicare navigate the Medicare system.
  • There is no charge for this service. Contributions are suggested and appreciated. Suggested contribution is $10 per session. No one is denied service because of inability or unwillingness to pay. 
Elderly Pharmaceutical Insurance Coverage (EPIC):
  • EPIC is a New York State sponsored prescription program for older adults who need help paying for their prescriptions. 
  • New York State residents can apply if they are 65 or older and have an annual income of $75,000 or less if single, or $100,000 or less if married. 
  • EPIC works with Medicare Part D as a secondary payer.  Seniors should make sure their Medicare Part D plan covers their prescription drugs, since EPIC will not pay primary for most medications.
  • You can apply at any time during the year.  Call 1-800-332-3742 or go on-line to http://www.health.ny.gov/health_care/epic/. You may also contact Office for the Aging to request an application.
Medicaid Screening and Application Assistance (including low income subsidies):
  • Caseworkers are able to meet with individuals of any age with a disability or older adults and determine eligibility based on income, assets and resources. 
  • Caseworkers can assist with application assistance for any individual who is unable to navigate the systems.